Orders are dispatched from our warehouse within 24 to 48 hours. Delivery typically takes between 5 and 10 business days (excluding weekends and holidays), depending on the shipping destination. During peak periods or health crises with government measures, there might be slight extensions to our usual timelines. Please note that our delivery times are approximate and not binding commitments.

Due to different storage locations and suppliers, your products may arrive in separate packages. If you still haven't received your full order after 3-5 business days, contact us at support@sleeptimestore.shop for a full refund, and you can keep the delayed item upon receipt.

Orders are processed swiftly, usually within 12 hours. You have a 12-hour window from ordering to email us at support@lillyrose.shop for cancellations or modifications. After this period, orders would have been shipped, and changes are not possible.

In the event of a damaged package or product defect, contact us at support@sleeptimestore.shop with your order number, a description of the issue, and accompanying pictures or videos. You won't need to return the product; we'll refund the order amount directly, usually in the form of a voucher (specify if you prefer an alternative refund method).

We accept Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards on our website.

Rest assured, we take reasonable precautions to protect your personal information. Using industry best practices, we ensure your data is encrypted through SSL security protocols and stored with AES-256 encryption. While no method is 100% secure, we comply with PCI-DSS requirements and adhere to widely accepted industry standards. Your privacy and security are our top priorities.